Can you tell us about your current role and what it involves?
My current role is director and chief operations officer at IT Force, an indigenous Irish ICT company. IT Force provides a full range of ICT services with expertise across the board, from desktop and server estates to networks and telephony. Our success is built on a deep knowledge and understanding of infrastructure services. We believe in a partner relationship and work hard to make sure we understand our client needs. My responsibilities include strategy formation and execution, managing company operations and delivery, change management, human capital management, and customer care.
What about any non-executive roles?
I currently act as chair/director on a pro-bono basis for an inner city childcare centre that provides quality, affordable childcare for parents returning to work, education or training. I actively participate in all aspects of the board’s remit, including strategic planning and outlook, governance, fundraising, HR and ongoing operations.
Can you highlight some milestones in your career and why they were significant?
In my career, I have been fortunate to have worked in both large corporate and SME environments. My industry experience is quite varied and has included banking, software and ICT. Within these companies, I have had the opportunity to change positions many times with roles varying from project and team management to operations and human capital management. As I progressed through the various roles and changed track, I supplemented my knowledge by completing certifications ranging from diplomas in project management and employment law to an MBA and, most recently, the IoD certificate and diploma in company direction.
What do you think are the main attributes/skills that have helped you to get to where you are?
I like to multitask and I am a lateral thinker. I like change and am adaptable, flexible, competitive and not afraid of hard work. I try to act with integrity and to do the right thing. I have a genuine interest in developing others and always try to treat people fairly.
How important is ongoing education?
I am an advocate of life-long learning. I consider education to be an enabler and have completed various degrees, diplomas and professional certifications to keep my knowledge current and to broaden my horizons. I subscribe to the notion of the learning organisation and, as an employer, I facilitate staff members’ continual learning and actively encourage everyone to keep their skills updated, whether through attending courses and seminars, completing certifications or simply reading to keep their knowledge current and relevant. As IT Force is a tech company, we must keep astride with what is happening in the industry. This enables us to tailor our services and offerings to meet clients’ needs and to anticipate their future needs.