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Having a clear purpose and mission is what can truly differentiate a company and help it to attract talent, focus on customers and bring change to the world.
Aisling Hassell, Global Head of Customer Experience for Airbnb, will share her story, what attracted her to Airbnb and how its purpose guides the day to day business to support a global community of 4.5M homes and over 300M guests.
Registration will take place from 6.00pm with the briefing beginning at 6.15pm sharp, followed by Q&A and refreshments. Please note this briefing will take place in Airbnb, The Warehouse, 8 Hanover Quay, Dublin 2. Click here for map
Places will be allocated on a first come basis.
CPD: IoD events may be eligible for CPD, including Chartered Director CPD, please check with your relevant professional body
Head of Customer Experience, Airbnb & Site Lead, Airbnb Ireland
Aisling Hassell leads Airbnb’s global customer experience operations, focused on making every single element of the guest and host experience on Airbnb a memorable one.
She also acts as Site Lead for Airbnb’s European headquarters in Dublin, its largest base outside of the US. She leads two locations here with over 450 employees, across growing teams from Customer Experience to Trust & Safety.
Aisling joined Airbnb in 2014, after a global career leading customer strategy and experience in technology, communications and software innovators.
In her 25-year career, Aisling has been Director of Global Customer Experience and Web Strategy at Sage, Group Head of Customer Experience, Vodafone and VP of Customer Experience at Symantec in the US.
Aisling lives in Dublin with her husband, two children and Sully, her dog.
Mazars is one of the leading professional services firms in Ireland. Services include audit, assurance, tax, consulting, financial advisory, corporate finance and financial outsourcing. With 400 staff based in Dublin, Galway and Limerick, Mazars Ireland is part of an integrated partnership with over 20,000 professionals in 86 countries.